Last updated: July 9, 2026
These Terms of Service ("Terms") govern your use of CarFlow, a vehicle reconditioning and dealer-management application operated by Luminest LLC ("Luminest," "we," "our," or "us"). By creating an account or using the Service, you agree to these Terms.
These Terms contain a binding arbitration clause and a class action waiver (Section 13). It affects how disputes between you and Luminest are resolved. Please read it.
By accessing or using CarFlow (the "Service"), you agree to be bound by these Terms. If you do not agree, do not use the Service. If you use the Service on behalf of a business, you confirm that you have the authority to bind that business to these Terms. The Service is a business tool intended for use by dealerships and their staff; you must be at least 18 years old to use it.
CarFlow is a software service that helps used-car dealerships manage their vehicle inventory, reconditioning workflow, team coordination, and finances. On the Enterprise plan it also provides deal desking, retail contracts, and a built-in general ledger. The Service includes mobile apps (iOS, Android), a desktop app (Windows), and web access.
You need an account to use the Service. You agree to give accurate, current information and to keep your credentials secure. You are responsible for activity under your account.
The account creator ("Owner") sets up the business workspace and may invite team members with invite codes. Team members hold roles (Owner, Field Agent, Sales, or Accountant) that set what they can do in the Service.
You are responsible for keeping your credentials confidential. Tell us right away at support@carflow.vin if you suspect someone has accessed your account.
CarFlow offers subscription plans (Starter, Professional, Enterprise) with different features and team-size limits. Current pricing is on our pricing page and in the app. Free trials convert to paid subscriptions only when you check out; we do not charge a card you have not authorized.
Subscriptions are billed monthly through Stripe. By subscribing, you authorize us to charge your payment method on a recurring basis. All fees are in US dollars.
If payment fails and is not cured, your subscription lapses and the Service enters a read-only mode: you can view and export Your Data, but not modify it. You can renew from the account portal at any time; renewal starts a new subscription and does not charge you for the lapsed period.
You can cancel anytime from the account portal or app settings. Cancellation takes effect at the end of the current billing period. We do not refund partial billing periods.
We may change subscription pricing with 30 days' notice. Continued use after a price change means you accept the new pricing.
You agree not to:
You keep ownership of all data you put into the Service, including vehicle information, photos, documents, and business records ("Your Data"). We do not claim ownership of Your Data.
You grant us a limited license to use, store, and process Your Data only to provide and improve the Service, including displaying content you choose to publish (for example, showroom listings and public inventory exports).
You are responsible for the content you and your team upload. You represent that you have the rights to the photos, documents, and other material you store or publish through the Service, and that published listings are accurate and lawful.
Our handling of personal data is described in our Privacy Policy. Where we process personal data on your behalf as a processor, we do so on your documented instructions and apply appropriate safeguards. Dealerships subject to the GDPR may request a data processing addendum from support@carflow.vin.
You can export Your Data as PDF or CSV anytime from the app's reporting features. On account deletion we remove Your Data as described in our Data Deletion page.
Parts of the Service use artificial intelligence and machine-learning systems, including: the in-app CarFlow assistant (a conversational AI that answers questions about your inventory and can navigate the app); receipt scanning, which uses optical character recognition and AI to read amounts and vendors from photos; and VIN decoding and data enrichment. We label AI-driven surfaces in the app so you know when you are interacting with an automated system rather than a person.
AI-generated content is produced by statistical models and can be inaccurate, incomplete, or misleading. Amounts read from receipts, assistant answers, decoded vehicle attributes, and calculated figures are provided as drafts for your review. You are responsible for verifying AI output before relying on it, especially numbers that feed pricing, taxes, payroll, deals, or accounting. The Service's calculations and AI features do not constitute legal, tax, or accounting advice.
When you use AI features, the relevant content (for example, a receipt photo or an assistant question along with related inventory data) is processed by third-party AI providers (currently Google) under contracts that restrict their use of the data to providing the service. We do not use Your Data to train our own AI models, and we do not sell Your Data to AI providers. You can avoid AI processing by not using the assistant and entering costs manually.
The Service does not use AI to make decisions that produce legal effects about you or your customers without human involvement. Deal terms, prices, and postings take effect only when a person confirms them.
Dealerships publish photos and listings through the Service (for example, showroom pages and public inventory exports). We respect intellectual property rights and comply with the Digital Millennium Copyright Act (17 U.S.C. § 512).
If you believe content available through the Service infringes your copyright, send a written notice to our designated agent:
Your notice must include: (1) your physical or electronic signature; (2) identification of the copyrighted work claimed to be infringed; (3) identification of the material claimed to be infringing and information reasonably sufficient to locate it (a URL or showroom listing reference); (4) your contact information; (5) a statement that you have a good-faith belief the use is not authorized by the copyright owner, its agent, or the law; and (6) a statement, under penalty of perjury, that the information in the notice is accurate and that you are the copyright owner or authorized to act on the owner's behalf.
On receiving a valid notice, we will remove or disable access to the identified material promptly and notify the user who posted it.
If your content was removed and you believe the removal was a mistake or misidentification, you may send a counter-notice to the same address including: your signature; identification of the removed material and its prior location; a statement under penalty of perjury that you have a good-faith belief the material was removed by mistake or misidentification; your name, address, and phone number; and your consent to the jurisdiction of the federal district court for your judicial district (or, if outside the United States, the Southern District of Indiana) and to accepting service of process from the complaining party. If the complaining party does not notify us within 10 business days that it has filed a court action, we may restore the material.
We terminate the accounts of users who repeatedly infringe copyrights.
The Service, including its design, code, features, documentation, and branding, belongs to Luminest and is protected by intellectual property law. These Terms grant you only the limited right to use the Service as described here.
The Service is provided "as is" and "as available" without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or secure, or that AI output will be accurate. The Service is a record-keeping and workflow tool; it is not legal, tax, accounting, or financial advice.
To the maximum extent the law allows, Luminest is not liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service, including lost data, lost profits, or business interruption, and including losses that result from reliance on AI-generated output. Our total liability will not exceed the amount you paid for the Service in the twelve (12) months before the claim.
You agree to indemnify and hold Luminest harmless from any claims, damages, losses, or expenses (including reasonable legal fees) arising from your use of the Service, your violation of these Terms, content you or your team upload or publish, or your infringement of any third-party rights.
You and Luminest agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service will be resolved by binding individual arbitration administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules and, where applicable, its supplementary procedures for consumer-related disputes. Judgment on the award may be entered in any court of competent jurisdiction.
Either party may (1) bring an individual claim in small-claims court, and (2) seek injunctive or other equitable relief in a court of competent jurisdiction to protect intellectual property rights or prevent unauthorized access to the Service.
The arbitration will be conducted by a single arbitrator in English. Unless you and Luminest agree otherwise, the arbitration will take place in Indiana or, at your option, in the county where your business is located, and may proceed by video conference or on written submissions. Each party bears its own attorneys' fees unless the arbitrator awards them under applicable law. If your claim is for less than $10,000, Luminest will pay the AAA filing and arbitrator fees that exceed the cost of filing in small-claims court.
All disputes must be brought in the parties' individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate more than one party's claims. If this waiver is found unenforceable as to a particular claim, that claim (and only that claim) must proceed in court.
You may opt out of this arbitration agreement by emailing support@carflow.vin with the subject "Arbitration Opt-Out" within 30 days of first accepting these Terms, stating your name, business name, and account email. Opting out does not affect any other part of these Terms.
We may suspend or end your access to the Service for a violation of these Terms, or for another reason with reasonable notice. On termination, your right to use the Service stops. The sections on data ownership, limitation of liability, indemnification, and arbitration survive termination.
We may update these Terms from time to time. We will communicate material changes through the app or by email. Continued use of the Service after changes take effect means you accept the updated Terms.
These Terms are governed by the laws of the State of Indiana, United States, without regard to conflict-of-law principles. Subject to Section 13, any disputes not required to be arbitrated will be resolved in the state or federal courts located in Indiana.
Questions about these Terms? Reach us at: